SAFR DRIVER FAQS

You can become a Safr Driver by reviewing our driver & automobile requirements and completing the application process.

Safr is a new ridesharing service focused on the safety and empowerment of women. With unique features designed for and by women, we aim to improve lives through safe transportation, job creation, and financial security.

Our drivers undergo comprehensive background checks in criminal and motor vehicle history, and our in-ride security features make sure you feel safe at all times. Drivers are paid more than the industry standard and are incentivized to provide best-in-class service.

When you choose to drive with Safr you’re supporting a like-minded woman and elevating your community by helping to improve greater gender balance, choice, and participation in the sharing economy.

Safety features include:

  • Safr Standard: Each and every one of our drivers are personally vetted by Safr through an in-person interview and driving session. Drivers also take a bystander awareness and ride safety training session, so they are best equipped with resources and techniques to ensure your safety during your ride.
  • Command Center: Safr has 24/7 real-time monitoring where rides are tracked to ensure your safety and provide the best possible experience. Upon indication of any deviation or disservice, Safr will immediately contact the rider or driver to resolve the issues.
  • SOS: If a passenger or driver is uncomfortable in their Safr ride, or in case of an emergency, users can hit the Safr SOS button. This gives them the option to contact Safr, 911, or a pre-determined emergency contact who will immediately receive a text message indicating you don’t feel safe in your ride and your location.
  • Color Matching: Drivers and passengers are assigned a color for each ride. Colors must be verified by the driver and passenger before starting the ride to ensure the driver is picking up the correct passenger.
  • Background Checks: Safr invests more in its background checks than any other ridesharing company. Our drivers undergo comprehensive background checks in criminal and motor vehicle history so you can have peace of mind when getting into their cars.
  • For additional information contact us at info@gosafr.com.
  • Safr drivers get paid according to how much (or little) they drive, using a combined rate that tracks miles driven and total time for each fare. We pay our drivers using a direct transfer to the driver’s bank account at the end of every week on a one week delay.
  • No. Safr drivers get paid according to how much (or little) they drive. You are in charge of your own schedule and earning potential.
  • If you find something a passenger has left behind, please email found@gosafr.com with a description or photo of the item, and when you found it. Likewise, if a passenger leaves something in your car, we’ll contact you and help to arrange the return of the item.
  • Yes. Nothing will hinder you from working with other rideshare companies.
  • No. We invite you to set your own schedule and drive when it works for you. Some areas have peak hours, which may help you get more passengers in less time.
  • We offer a dual-sided referral program. If you refer a driver and they complete 100 rides in 30 days, you each make $1000. It's that simple.
    Email community@gosafr.com to learn more.
  • Yes. Each of our drivers will be assigned a Safr Mentor who is an experienced ridesharing driver and will be helping you along the way. From setting up your account, to an in-person meeting and driving session, and tips and tricks on how to succeed, our Safr Mentors are there for you every step of the way. We also offer an initial in-person orientation session, which includes a meet-up with other drivers who are happy to share information and experiences.
  • Our basic requirements call for your car to be in good condition, have four doors, and be manufactured after 2006. You will find more details as you move through the application process, which can be found here.
  • You will receive a photo of your passenger to help with verification. You will also use our Color Match system to confirm that you’re a match. Drivers and passengers are assigned a color for each ride. Colors must be verified by the driver and passenger to ensure the driver is picking up the correct passenger or the ride will not start.

    If for some reason the Color Matching system is not verifying, delete the app, reinstall and try calling the ride again. Make sure your rider does the same.
  • When you arrive at the point of origin to pick up your passenger, a horizontal bar indicating your color will slide up at the bottom of the screen. Tell your rider your color, then press the button that allows you to enter your rider’s color. Once the correct assigned colors are entered, your ride will be verified and you can continue on to your destination.

    If for some reason the Color Matching system is not verifying, delete the app, reinstall and try calling the ride again. Make sure your rider does the same.
  • We empower our drivers and riders to choose the gender they feel most comfortable riding with. Simply specify your preference when setting up your account. You can update your choice whenever you like by clicking the drop down menu located on the top left corner of the app’s home screen.

    Safr does not deny service on the basis of gender. We give our users the power to create a safer environment in which to travel.
  • The Color Matching system should help to confirm the correct passenger, but if you are not comfortable with a potential passenger for any reason, we invite you to flag it through the app, pass on the fare, and keep driving. We will never force our drivers into a situation they are uncomfortable with.
  • Yes. Please contact help@gosafr.com for app / web chat support or to speak to a customer service representative. You can also post to your City Page to ask for advice from other drivers.
  • If your app isn’t working for some reason, or stalls, delete the app from your phone and reinstall it. We are constantly making updates to the app and sometimes, it’s just easier to re-download it. This should solve your problem.

    If you’re still experiencing issues, contact help@gosafr.com.
  • Safr’s primary focus is on the safety and empowerment of all women in the ridesharing economy and we welcome everyone to our team who believes in and supports that mission. Safr does not discriminate on the basis of gender, gender identity, gender expression, sexual orientation and/or any other characteristic protected by law.
  • Safr’s primary focus is on the safety and empowerment of all women in the ridesharing economy and we welcome everyone to our team who believes in and supports that mission. Safr does not discriminate on the basis of gender or any other characteristic protected by law.
  • In order to become a Safr Mentor, you must attend one of our bystander awareness and sexual assault training sessions, shadow a mentor session with an existing mentor, and strongly believe in our mission. For more questions, please email community@gosafr.com
  • Service animals task trained to assist disabled individuals are permitted in Safr vehicles.